Returns & Exchanges

At Palm Pals, we want you to love your fashion finds, which is why we offer a 30-day window for easy returns or exchanges on all unworn items with tags attached. Our goal is to ensure your shopping experience is as seamless as your style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all original tags and labels are still attached to the garments.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.